{"id":15642,"date":"2024-02-12T10:25:12","date_gmt":"2024-02-12T10:25:12","guid":{"rendered":"https:\/\/mitjorn.walaxia.cat\/?page_id=15642"},"modified":"2025-02-11T08:42:10","modified_gmt":"2025-02-11T08:42:10","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mitjornmotorent.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15642\" class=\"elementor elementor-15642 elementor-9408\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-484851b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"484851b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94577bd\" data-id=\"94577bd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4964ed2 elementor-widget elementor-widget-tripgo_elementor_header_banner\" data-id=\"4964ed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tripgo_elementor_header_banner.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t \t<!-- Display when you choose background per Post -->\n\t\t \t<div class=\"wrap_header_banner  left \"  >\n\n\t\t \t\t\t\t\t \t\n\t\t\t\t \t<div class=\"cover_color\"><\/div>\n\n\t\t\t\t\t<div class=\"header_banner_el \">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header_breadcrumbs\">\n\t\t\t\t\t\t\t\t<div id=\"breadcrumbs\"><ul class=\"breadcrumb\"><li><a href=\"https:\/\/mitjornmotorent.com\/en\/\" title=\"Home\">Home<\/a><\/li> <li class=\"li_separator\"><span class=\"separator\"><i class=\"ovaicon-next\"><\/i><\/span><\/li><li>Page<\/li><\/ul><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-919a150 e-flex e-con-boxed e-con e-parent\" data-id=\"919a150\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b958d71 elementor-widget elementor-widget-spacer\" data-id=\"b958d71\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"motor-busqueda\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f23d14 e-flex e-con-boxed e-con e-parent\" data-id=\"4f23d14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0486dd8 elementor-widget elementor-widget-shortcode\" data-id=\"0486dd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<section class=\"mybooking mybooking-selector widget widget_mybooking_renting_engine_selector reservation-step  \">\n  <form\n    id=\"form-selector\"\n    class=\"mybooking-selector_form\"\n    name=\"widget_search_form\"\n    method=\"get\"\n    enctype=\"application\/x-www-form-urlencoded\">\n\n    \n    \n    \n    \n      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class=\"mybooking-selector_form\"\n    name=\"widget_search_form\"\n    method=\"get\"\n    enctype=\"application\/x-www-form-urlencoded\">\n\n    \n    \n    \n    \n      <\/form>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29f93e0 e-flex e-con-boxed e-con e-parent\" data-id=\"29f93e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e927b8 elementor-view-stacked icono-rojo elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"7e927b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 109.85 98.2\"><defs><style>.cls-1{fill:#dd1136;}<\/style><\/defs><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M7.05,91.93Q0,85.66,0,74.68T7,58.09q7-5.72,18.53-5.72L26,43.83H39.61l.56,18.86h-5q-9.76,0-15,2.55t-5.1,9.55a10.21,10.21,0,0,0,2.83,7.65,10.55,10.55,0,0,0,7.71,2.78q5.1,0,7.94-2.78a10.24,10.24,0,0,0,2.82-7.65H51a23.53,23.53,0,0,1-2.88,12.09,20.66,20.66,0,0,1-8.82,8.32,29.61,29.61,0,0,1-13.71,3Q14.1,98.2,7.05,91.93Zm32.73-72a8.64,8.64,0,0,1,2.72,6.49,8.64,8.64,0,0,1-2.72,6.49,9.61,9.61,0,0,1-6.94,2.61,9.25,9.25,0,0,1-6.76-2.61,8.7,8.7,0,0,1-2.67-6.49,8.7,8.7,0,0,1,2.67-6.49,9.25,9.25,0,0,1,6.76-2.61A9.61,9.61,0,0,1,39.78,19.92Z\"><\/path><path class=\"cls-1\" d=\"M102.8,6.27q7,6.27,7,17.25t-7,16.59q-7,5.72-18.53,5.72l-.44,8.54H70.24l-.56-18.86h5q9.64,0,14.86-2.56t5.22-9.32a10.58,10.58,0,0,0-2.83-7.76A10.29,10.29,0,0,0,84.22,13c-3.41,0-6,.93-7.94,2.78a10.25,10.25,0,0,0-2.83,7.65H58.81a23.43,23.43,0,0,1,2.88-12.09A20.66,20.66,0,0,1,70.51,3,29.58,29.58,0,0,1,84.22,0Q95.76,0,102.8,6.27Zm-32.73,72a9.1,9.1,0,0,1,0-13A9.6,9.6,0,0,1,77,62.69a9.25,9.25,0,0,1,6.76,2.61,9.22,9.22,0,0,1,0,13A9.25,9.25,0,0,1,77,80.89,9.6,9.6,0,0,1,70.07,78.28Z\"><\/path><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6be345 texto-rojo  elementor-widget elementor-widget-tripgo_elementor_heading\" data-id=\"c6be345\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tripgo_elementor_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ova-title\">\n\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t<h2 class=\"title\">You have doubts? We solve them for you<\/h2>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t<\/div> \n\t\t \t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed51c16 e-flex e-con-boxed e-con e-parent\" data-id=\"ed51c16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aae20eb faq elementor-widget elementor-widget-accordion\" data-id=\"aae20eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1791\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1791\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1 - Where are the Mitjorn offices? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1791\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1791\"><p><span data-contrast=\"auto\">In order to be present in as many locations as possible and offer the best service, Mitjorn has different delivery sites.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">We have offices located in the main tourist spot on the island, the Port of La Savina, and we optionally offer a free delivery\/collection service of the vehicle at your place of accommodation if there is no office nearby.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">At all Mitjorn rental points we offer the same excellent service, as well as a wide and varied fleet of new vehicles, extras and services for the convenience of the customer.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">To make a reservation online you can pay with a VISA or MASTERCARD credit or debit card or by bank transfer. Once at the office you can pay in cash or with a VISA or MASTERCARD credit or debit card.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Check OFFERS for rentals of more than 8 days and for more than 14 days. Please enquire about supplements and extras such as baby and child seats, or delivery and return outside office hours.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1792\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1792\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2 - What does car rental with Mitjorn include?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1792\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1792\"><p><span class=\"TextRun SCXW263176330 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW263176330 BCX0\">Our car rental service includes two helmets, fully comprehensive insurance with deductible, unlimited mileage and taxes included.<\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1793\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1793\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3 - What requirements must I meet to rent a vehicle? Do I need a special license? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1793\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1793\"><p><span data-contrast=\"auto\">Motorcycles: You must be 18 years or older, present your passport or ID, and have a credit card or cash for the deposit. In addition, your driver&#8217;s license must be valid in Spain.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Bicycles: To rent a bicycle, you will only need your passport or ID, and a credit card or cash for the deposit.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Cars: To rent a car, you must be at least 21 years old and have a minimum of 2 years of experience with your driver&#8217;s license. In addition, you will need your passport or ID, and a credit card or cash for the deposit. It is essential that your driving license is valid in Spain. A driver is considered a new driver if he or she is between 21 and 25 years old. If the driver falls into the new driver category, the rental of a car will incur a charge of \u20ac6 per day.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1794\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1794\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">4 - What type of license do I need to drive the motorcycles you offer? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1794\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1794\"><p><span data-contrast=\"auto\">he minimum requirements for our rental locations are listed below. The categories mentioned correspond to the official European categories of driving licenses.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">50CC MOTORCYCLE: Min. 18 years, B\/AM, B license (more than 1 year).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">125CC MOTORCYCLE: Min. 18 years, A1\/A or Min. 21 years and +3 years of experience with B.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">300CC MOTORCYCLE: Min. 21 years and A or A2 license.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">*Note: If the driving license is not from a country in the European Economic Union or does not have an agreement with Spain, you must present the international license. Likewise, valid licenses are governed by the law of the country where you drive, not the country of origin.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1795\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1795\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">5 - Is a deposit required to rent the vehicle? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1795\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1795\"><p><span class=\"TextRun SCXW58500137 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW58500137 BCX0\">Yes, it is necessary to pay a security deposit to rent the motorcycle. The deposit can be paid by credit card or cash. No charge will be made unless there is an incident justifying it.<\/span><\/span><span class=\"EOP SCXW58500137 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1796\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1796\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">6 - Can two people ride on the motorcycle? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1796\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1796\"><p><span class=\"TextRun SCXW104844127 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW104844127 BCX0\">Yes. You can ride all our motorcycles with one passenger.<\/span><\/span><span class=\"EOP SCXW104844127 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1797\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1797\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">7 - Can I ride without a helmet? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1797\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1797\"><p><span class=\"TextRun SCXW123780079 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW123780079 BCX0\">No. It is <\/span><span class=\"NormalTextRun SCXW123780079 BCX0\">strictly forbidden<\/span><span class=\"NormalTextRun SCXW123780079 BCX0\"> to ride a motorcycle without a helmet. Both the driver and the passenger must wear the helmet properly and fasten it, on any type of motorcycle.<\/span><\/span><span class=\"EOP SCXW123780079 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1798\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1798\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">8 - What happens if I have an accident or my motorcycle is stolen? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1798\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1798\"><p><span data-contrast=\"auto\">You are covered by comprehensive insurance with a deductible. For any damage that may be caused to the motorcycle, or its theft, you must pay the amount stated in the deductible contract. If you have contracted extended coverage, you are covered in case of damage, but not in case of theft.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Extras and batteries\/chargers (in the case of electric vehicles) are NOT included in the coverage.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1799\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1799\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">9 - What does the basic insurance include? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1799\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1799\"><p><span data-contrast=\"auto\">The basic insurance is included in the rental price and only covers damage to third parties. This insurance applies to all contracted models.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Basic insurance conditions:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ol><li><span data-contrast=\"auto\"> Deductible for damage or theft of the vehicle: In the event of damage or theft, a deductible will be applied depending on the model.<\/span><\/li><li><span data-contrast=\"auto\"> Deposit: At the start of the contract, the customer must deposit a deposit that will be refunded at the end of the contract, unless damage to the vehicle is detected.<\/span><\/li><li><span data-contrast=\"auto\"> Roadside assistance (during office hours): This is included in the basic insurance. If the cause of the breakdown or incident is due to the customer&#8217;s negligence, roadside assistance may have an additional cost.<\/span><\/li><li><span data-contrast=\"auto\"> Accessories and extras: Accessories (keys, helmets, batteries, chargers, etc.) and extras (trunk) that may be contracted by the Client are not covered by the indicated insurance. In the event of loss or damage, the Client must pay the corresponding cost, according to the prices specified in the terms and conditions of the signed contract.<\/span><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-17910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">10 - Is it possible to contract full additional coverage? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-17910\"><p><span data-contrast=\"auto\">Yes! You can add extra coverage to protect yourself against damage to the vehicle, depending on the model contracted.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Extended Coverage. This coverage includes:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ol><li><span data-contrast=\"auto\"> Deductible*: \u20ac0<\/span><\/li><li><span data-contrast=\"auto\"> Deposit: Reduction of the deposit by 50% (depending on the model).<\/span><\/li><li><span data-contrast=\"auto\"> Roadside assistance (during office hours): This is included in the extended coverage. If the cause of the breakdown or incident is due to the client&#8217;s negligence, roadside assistance may have an additional cost. 4. Accessories and extras: Accessories (keys, helmets, batteries, chargers, etc.) and extras (trunk) that may be contracted by the Client are not covered by the indicated insurance. In the event of loss or damage, the Client must pay the corresponding cost, according to the prices specified in the terms and conditions of the signed contract.<\/span><\/li><\/ol><p><span data-contrast=\"auto\">*Note: This coverage does not include theft of the vehicle, additional accessories or batteries\/chargers (in the case of electric vehicles). In the event of theft, the basic deductible will apply (see question 9).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-17911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">11 -  Can I leave the island of Formentera with the vehicle? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-17911\"><p><span class=\"TextRun SCXW156275419 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW156275419 BCX0\">It is not <\/span><span class=\"NormalTextRun SCXW156275419 BCX0\">permitted<\/span><span class=\"NormalTextRun SCXW156275419 BCX0\"> to leave the island of the vehicle. Such circumstances automatically cancel the <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW156275419 BCX0\">insurance, and<\/span><span class=\"NormalTextRun SCXW156275419 BCX0\"> entail the loss of all the money paid on account and the cancellation of your contract.<\/span><\/span><span class=\"EOP SCXW156275419 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-17912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">12 - Do you have a delivery or collection service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-17912\"><p><span data-contrast=\"auto\">Yes, we do. In step 3 of your online reservation you can add the extra &#8220;Delivery\/Collection of the motorcycle&#8221;. Choose it and we will bring the motorcycles and the selected extras to the location you have chosen (hotel, apartment&#8230;).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Remember that the staff will only wait for your arrival for about 30 minutes from the time selected in the reservation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17913\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-17913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">13 - Can I modify my reservation? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-17913\"><p><span data-contrast=\"auto\">Our modification policy is as follows:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">In order to modify your reservation, you need to sign up for the Flexible Rate.<\/span><\/li><li>If you wish to modify your reservation, send an email to info@mitjornmotorent.com 24 hours in advance.<\/li><li>Modifications with less than 24 hours&#8217; notice are not permitted.<span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17914\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-17914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">14 - What happens if I cancel my reservation? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-17914\"><p><span data-contrast=\"auto\">Our cancellation policy is as follows:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\"> In order to cancel your reservation, you need to sign up for the Flexible Rate.<\/span><\/li><li><span data-contrast=\"auto\"> If you wish to cancel your reservation, send an email to info@mitjornmotorent.com 24 hours in advance.<\/span><\/li><li><span data-contrast=\"auto\"> If the cancellation is made with more than 24 hours&#8217; notice from the start date of the reservation, 100% of the amount paid for the reservation to be cancelled will be refunded.<\/span><\/li><li><span data-contrast=\"auto\"> Cancellations with less than 24 hours&#8217; notice are not permitted. If the cancellation of the reservation occurs without notice, the lessor will not make any refund.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17915\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-17915\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">15 - What happens if I arrive later than agreed in my contract? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17915\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-17915\"><p><span data-contrast=\"auto\">The person responsible for the rental must inform the rental office of any changes in the contract in advance. This must be done directly by phone. As stated in the terms and conditions of the rental contract, Mitjorn will charge \u20ac50 as a penalty plus the cost of extra time if the motorcycle is returned late without prior notice. It is illegal to drive a rented motorcycle once the contract has expired.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">If you want to extend the contract, you must inform the office to make a new contract.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">The rental days are 24 hours from the moment the vehicle is picked up. A maximum of 30 minutes of courtesy is allowed, after which one more day is counted.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17916\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-17916\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">16 - Do I get money back if I return the vehicle early? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17916\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-17916\"><p><span class=\"TextRun SCXW34376846 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW34376846 BCX0\">If you return your vehicle before the end date <\/span><span class=\"NormalTextRun SCXW34376846 BCX0\">stated<\/span><span class=\"NormalTextRun SCXW34376846 BCX0\"> in your rental contract, yes, you will be refunded for the unused days adjusted to the days of rental use.<\/span><\/span><span class=\"EOP SCXW34376846 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17917\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-17917\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">17 - Do I have to fill the tank with petrol? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17917\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-17917\"><p><span class=\"TextRun SCXW15419466 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW15419466 BCX0\">Yes, you must fill the tank to the same level as when you picked up the vehicle. Any difference in the petrol level will be charged to you according to the terms and conditions of the rental. No refund will be made if the vehicle is returned with extra petrol.<\/span><\/span><span class=\"EOP SCXW15419466 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17918\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-17918\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">18 - Does Mitjorn car rental have roadside assistance? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17918\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-17918\"><p><span class=\"TextRun SCXW116355003 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW116355003 BCX0\">Yes, our roadside <\/span><span class=\"NormalTextRun SCXW116355003 BCX0\">assistance<\/span><span class=\"NormalTextRun SCXW116355003 BCX0\"> is free (always during office hours), by calling +34 971 32 23 06.<\/span><\/span><span class=\"EOP SCXW116355003 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17919\" class=\"elementor-tab-title\" data-tab=\"19\" role=\"button\" aria-controls=\"elementor-tab-content-17919\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">19 - What do I do if I have a problem with my motorcycle or my reservation? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17919\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"19\" role=\"region\" aria-labelledby=\"elementor-tab-title-17919\"><p><span data-contrast=\"auto\">Still have questions?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">At Mitjorn we have a Customer Service that you can contact by:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\"> Calling +34 971 32 23 06<\/span><\/li><li><span data-contrast=\"auto\"> Sending an email to info@mitjornmotorent.com<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17920\" class=\"elementor-tab-title\" data-tab=\"20\" role=\"button\" aria-controls=\"elementor-tab-content-17920\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">20 - How can I request an invoice for my rental? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17920\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"20\" role=\"region\" aria-labelledby=\"elementor-tab-title-17920\"><p><span class=\"TextRun SCXW98364572 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW98364572 BCX0\">You can request the invoice corresponding to your contract at the end of the rental at the office or by sending an email to info@mitjornmotorent.com<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW98364572 BCX0\"> In<\/span><span class=\"NormalTextRun SCXW98364572 BCX0\"> that same email you must <\/span><span class=\"NormalTextRun SCXW98364572 BCX0\">indicate<\/span><span class=\"NormalTextRun SCXW98364572 BCX0\"> the billing information and the contract number. Our administration colleagues will resend you the details of your invoice via email.<\/span><\/span><span class=\"EOP SCXW98364572 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17921\" class=\"elementor-tab-title\" data-tab=\"21\" role=\"button\" aria-controls=\"elementor-tab-content-17921\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">21 - How long does it take to return the rental deposit? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17921\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"21\" role=\"region\" aria-labelledby=\"elementor-tab-title-17921\"><p><span data-contrast=\"auto\">Pre-authorization: Please note that this amount is not charged, the bank is only asked to block it for the duration of your rental. Once this has finished, it is automatically released. This does not generate any charge or credit movement in your account.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Deposit: We make the payment automatically after returning the vehicle. The refund to your card balance depends on the bank, it can take between 7 and 15 days.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Cash: Cash deposits are returned directly at the return office at the end of the rental.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Remember that this amount is always unblocked in the account associated with the credit card with which you made the deposit.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87a103b e-flex e-con-boxed e-con e-parent\" data-id=\"87a103b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-615c506 elementor-widget elementor-widget-spacer\" data-id=\"615c506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-739ef58 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"739ef58\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80f73dd\" data-id=\"80f73dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88b6d42 texto-rojo espacio-description elementor-widget elementor-widget-tripgo_elementor_heading\" data-id=\"88b6d42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tripgo_elementor_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ova-title\">\n\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t<h2 class=\"title\">Do you still have doubts?<\/h2>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"description\">Contact us and we will solve them for you.<\/p>\n\t\t\t\n\t\t<\/div> \n\t\t \t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7a6b11 elementor-align-center boton textos boton-faqs elementor-widget elementor-widget-button\" data-id=\"c7a6b11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/mitjornmotorent.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home P\u00e1gina You have doubts? We solve them for you 1 &#8211; Where are the Mitjorn offices? In order to be present in as many locations as possible and offer the best service, Mitjorn has different delivery sites.\u00a0 We have offices located in the main tourist spot on the island, the Port of La Savina, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15642","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - ALQUILER MOTOS, BICICLETAS Y COCHES FORMENTERA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mitjornmotorent.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - ALQUILER MOTOS, BICICLETAS Y COCHES FORMENTERA\" \/>\n<meta property=\"og:description\" content=\"Home P\u00e1gina You have doubts? We solve them for you 1 &#8211; Where are the Mitjorn offices? 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